The 1–2–10 Warranty
Warranty is customer service. Unforeseen issues are part of construction, and our job is taking them off your plate — before, during and after the build.
- One yearworkmanship and materials
- Two yearsplumbing, electrical, heating and cooling
- Ten yearsthe structure itself
In writing, on every home — and when something needs attention, the team that built your house answers within 24 hours.
The warranty, in full
- Appliances
- For appliance claims, include the model and serial numbers in your description — they are on the appliance and in your Homeowner Manual. Sub-Zero and Wolf owners can also reach the manufacturer’s care line at 1-800-222-7820.
- Owner acceptance items
- Warranty claims are separate from items on your Owner Acceptance Form. If any of those are outstanding, contact Seven management directly.
- After hours
- A persistent plumbing leak, a water leak requiring whole home shut-off, a sewer backup, or a complete loss of cooling may be handled after hours. All other work is scheduled for regular business hours. In an emergency or life-safety situation, call 911 first.
Make a claim
Straight to the team that built your house. We respond within 24 hours.